Frequently Asked Questions
Everything you need to know about your Soeur experience.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Standard delivery typically takes 3-5 business days within Europe and 5-10 business days for international orders.
How can I return an item?
You have 14 days from the date of receipt to return your items. Please ensure products are in their original condition with all tags attached. Returns can be initiated through our online portal.
Where are Soeur collections manufactured?
We prioritize craftsmanship and ethical production. Our collections are designed in Paris and manufactured by long-standing partners in Europe, India, and North Africa who share our commitment to quality.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Alma for installments in certain regions.
How do I find my correct size?
Each product page features a detailed size guide. Our pieces generally follow French sizing; if you are between sizes, we recommend sizing up for a more relaxed, signature Soeur fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Once an order is confirmed, we are unable to modify or cancel it. However, you may return the items once they have been delivered.